Start with the property and the purpose
- Record the street address, suite or unit and type of premises.
- List the rooms proposed for service and the reason each needs attention.
- Mark tenant areas, strata common areas and rooms controlled by another party.
- Name the contact who can approve the work and the person available on site.
Follow the opening and closing routine
- Record first arrival, last departure and any areas occupied outside normal hours.
- Note customer appointments, staff shifts, deliveries and amenity bookings that affect access.
- Identify the permitted entrance and any sign-in, elevator or loading arrangements.
- For a one-time property clean, record when authorized access begins and the target date.
Agree what is ready to clean
- List floor finishes, cleared counters, accessible desks and fixtures by room.
- Name who prepares surfaces and handles documents, belongings, displays or equipment.
- Separate recurring tasks, initial cleaning and periodic floor or glass work.
- Identify supplies, storage and agreed waste-transfer responsibilities.
Make the proposal easy to read
- Ask for the rooms, tasks and frequency behind the quoted amount.
- Record exclusions, optional work and assumptions beside the price.
- For a portfolio, request location-level scope and pricing as well as the total.
- Confirm the provider and commercial terms before authorizing the first visit.
Leave a usable handover
If the property is a strata, have the authorized contact identify its private and shared areas. The Province’s property-category guide is a useful reference when preparing that room list.
- Transfer keys or codes securely after arrangements are confirmed, not through the enquiry form.
- Choose a contact for an access problem, unfinished agreed task or requested change.
- Describe concerns by room and surface without sharing private records or identifying photographs.
- Keep the current task list and agreed schedule available to the responsible contacts.
